Clear and transparent guidelines for appointment cancellations, rescheduling, and refund procedures. We strive to be fair to both our patients and our practitioners.
Contact us for any questions about cancellations or refunds.
Email Support Call +91 93115 85933We understand that sometimes you need to cancel or reschedule your appointment. To be fair to all patients and our practitioners, we have the following cancellation policy:
Full refund or free rescheduling when cancelled 24 hours or more before appointment.
50% cancellation fee applied. Remaining amount refunded or credited.
Full appointment fee charged. No refund for late cancellations or no-shows.
Call +91 93115 85933
Email support@jeevanyaayurveda.com
Through your patient portal account
Our refund policy is designed to be fair to both patients and our practice. Below are the guidelines for different types of services and payments:
We strive to process refunds quickly and efficiently. Here's what you can expect:
Submit refund request via email, phone, or patient portal with relevant details.
Our team reviews request within 24-48 hours and approves eligible refunds.
Refund processed through original payment method within 3-5 business days.
Refund appears in your account within 5-10 business days depending on your bank.
The timeline for refunds to appear in your account may vary depending on your bank or payment provider. Credit card refunds typically take 5-7 business days, while bank transfers may take 7-10 business days.
We understand that genuine emergencies happen. In such cases, we may make exceptions to our standard cancellation policy:
Contact us as soon as possible in case of emergency. Provide supporting documentation within 7 days. Emergency exceptions are reviewed case-by-case and granted at our discretion.
We understand that sometimes you need to change your appointment time. Our rescheduling policy is more flexible than our cancellation policy:
Free rescheduling to any available slot
No FeeOne-time free rescheduling per 6 months
Limited FreeTo ensure all patients receive the attention and care they deserve, we have the following policy for late arrivals:
Full appointment time honored when possible
Appointment may be shortened to avoid delaying next patients
Treated as no-show, must reschedule with applicable fees
In the rare event that we need to cancel your appointment due to practitioner unavailability or other clinic reasons:
We will help you reschedule at your earliest convenience with priority booking.
For last-minute cancellations by us, we may offer discounts on future services.
We will provide as much advance notice as possible, typically 24+ hours.
When possible, we will offer appointment with another qualified practitioner.
If you have any questions about our cancellation and refund policy, or need to discuss special circumstances, please contact us:
Visit our clinic during business hours to speak with our front desk staff.
Monday - Saturday: 8:00 AM - 8:00 PM
Sunday: 9:00 AM - 4:00 PM
Closed on national holidays